Poki Game Terms and
Conditions — Know Before You Play

1 Acceptance of Terms

By accessing poki game at poki-game.club, creating an account, making a deposit, or participating in any game offered on the platform, you confirm that you have read, understood, and agreed to these terms and conditions in full. These terms form a legally binding agreement between you and poki game.

If you do not agree with any part of these terms and conditions, you must not use poki game. Continued use of the platform after any update to these terms constitutes acceptance of the revised terms.

2 Eligibility

To use poki game, you must meet all of the following eligibility requirements:

• You must be at least 18 years of age at the time of registration.
• You must be a resident of a jurisdiction where online gaming is not prohibited by law.
• You must not be a current employee, contractor, or immediate family member of a poki game employee.
• You must not have been previously excluded or banned from poki game.
• You must be acting on your own behalf and not on behalf of any third party.

Poki game reserves the right to request proof of age and identity at any time. If you cannot provide satisfactory verification, your account may be suspended until verification is complete.

3 Account Registration

Each person may hold only one account on poki game. Creating multiple accounts — whether under the same name, different names, or using different devices — is a violation of these terms and conditions.

When registering your poki game account, you agree to:

• Provide accurate, complete, and truthful information including your real name, date of birth, and contact details.
• Keep your account credentials — including your password and PIN — confidential and not share them with anyone.
• Notify poki game immediately if you suspect unauthorised access to your account.
• Update your account information promptly if any details change.

Poki game is not responsible for any losses resulting from unauthorised access to your account caused by your failure to keep your login credentials secure. You are responsible for all activity that occurs under your account.

4 Deposits and Payments

Poki game accepts deposits via bKash, Nagad, and Rocket. All deposits must be made from a mobile banking account registered in your own name. Deposits from accounts belonging to other people are not permitted.

The minimum deposit on poki game is ৳100. There is no maximum deposit limit for standard accounts, though higher deposits may trigger additional verification requirements.

All deposits are processed in real time. If a deposit does not appear in your poki game account within 10 minutes, contact support with your transaction reference number and the support team will investigate immediately.

• Deposits are non-refundable once credited to your poki game account and used in gameplay.
• Poki game does not charge any fees on deposits, though your mobile banking provider may apply their own charges.
• Deposits made in error — for example, to the wrong account number — must be reported to support within 24 hours.

5 Withdrawals

Poki game processes withdrawals to bKash, Nagad, and Rocket accounts registered in your name. The minimum withdrawal amount is ৳200. Standard withdrawals are processed within three minutes during normal operating hours.

Before your first withdrawal, poki game may require you to complete identity verification. This is a standard process and is in place to protect your account and comply with anti-money laundering requirements. You will be asked to provide:

• A copy of a valid government-issued photo ID (National ID card or passport).
• Proof that the mobile banking account belongs to you.
• Any additional documentation requested by the poki game compliance team.

Withdrawals will not be processed if your account has an active bonus with outstanding wagering requirements. You must complete the wagering requirements before a withdrawal can be initiated.

6 Bonuses and Promotions

Poki game offers a range of bonuses and promotions to both new and existing players. All bonuses are subject to the following general conditions unless stated otherwise in the specific bonus terms:

• Bonuses are credited to your poki game account automatically upon meeting the qualifying conditions.
• Each bonus has a wagering requirement that must be completed before any winnings derived from the bonus can be withdrawn.
• Bonuses have an expiry period. Any bonus not used within the stated period will be removed from your account automatically.
• Only one bonus may be active at a time unless poki game explicitly states otherwise.
• Poki game reserves the right to withdraw any bonus offer at any time without prior notice.
• Bonuses are for personal use only and cannot be transferred to another account.

7 Game Rules and Fair Play

All games on poki game use certified random number generators to ensure fair and unpredictable outcomes. Game results are final once confirmed by the system. Poki game does not alter game results after they have been determined.

Players are expected to participate in all poki game games in good faith. The following actions are strictly prohibited:

• Using automated software, bots, or scripts to play games or interact with the platform.
• Exploiting software bugs or glitches to gain an unfair advantage.
• Colluding with other players to manipulate game outcomes.
• Using any form of cheating software or hardware.
• Attempting to reverse-engineer or interfere with poki game's systems.

In the event of a technical failure during a game, poki game will attempt to resolve the issue fairly. If a game cannot be completed due to a technical error, bets may be voided and stakes returned to player accounts at poki game's discretion.

8 Responsible Gaming

Poki game is committed to promoting responsible gaming. The platform provides a range of tools to help players manage their gaming activity, including deposit limits, session time reminders, cooling-off periods, and self-exclusion options.

If you feel that your gaming is becoming a problem, poki game encourages you to use these tools immediately. You can access all responsible gaming features from your account settings at any time. Self-exclusion takes effect immediately upon request and cannot be reversed during the exclusion period.

Poki game staff are trained to identify signs of problem gambling and may reach out to players who show concerning patterns of behaviour. This is done with the player's wellbeing in mind and is not a punitive measure.

9 Account Suspension and Closure

Poki game reserves the right to suspend, restrict, or permanently close any account at any time, with or without prior notice, if poki game reasonably believes that:

• The account holder has violated any part of these terms and conditions.
• The account is being used for fraudulent, illegal, or abusive activity.
• The account holder has provided false or misleading information during registration or verification.
• The account holder is under 18 years of age.
• Continued operation of the account poses a risk to poki game or other players.

If your account is suspended, you will be notified by email or in-app message. You may appeal a suspension by contacting poki game support with relevant evidence. Poki game will review all appeals within 5 business days.

You may also choose to close your poki game account voluntarily at any time by contacting support. Any remaining balance will be returned to your registered mobile banking account after standard verification checks.

10 Privacy and Data

Poki game collects and processes personal data in accordance with its Privacy Policy. By using poki game, you consent to the collection and use of your data as described in the Privacy Policy.

Poki game will never sell your personal data to third parties. Data is used solely for the purposes of operating your account, processing payments, preventing fraud, and complying with legal obligations.

11 Limitation of Liability

Poki game provides its platform on an "as is" basis. While every effort is made to ensure the platform is available and functioning correctly at all times, poki game does not guarantee uninterrupted access and is not liable for losses caused by:

• Technical failures, server downtime, or internet connectivity issues beyond poki game's control.
• Delays in payment processing caused by third-party mobile banking providers.
• Losses resulting from a player's own decisions during gameplay.
• Unauthorised access to a player's account caused by the player's failure to secure their credentials.

In all cases, poki game's maximum liability to any player is limited to the amount deposited by that player in the 30 days preceding the event giving rise to the claim.

12 Changes to These Terms

Poki game may update these terms and conditions at any time. When changes are made, the updated terms will be published on this page with a revised "last updated" date. For significant changes, poki game will notify registered players via email or in-app notification.

Your continued use of poki game after any changes to these terms constitutes your acceptance of the revised terms. If you do not agree with the updated terms, you should stop using poki game and contact support to close your account.

13 Contact Us

If you have any questions about these terms and conditions, or if you need clarification on any point, the poki game support team is available 24 hours a day, seven days a week.

• Live chat: Available directly from your poki game account dashboard.
• Email: [email protected]
• FAQ: Visit the FAQ page for answers to common questions.

Poki game aims to respond to all support queries within one hour during peak hours and within three hours at all other times.