🔒 Data Protection & Privacy

Poki Game Privacy Policy —
Your Data, Your Rights

At poki game, your privacy is not an afterthought — it's built into how the platform works. This privacy policy explains exactly what data poki game collects, why it's collected, how it's used, and what rights you have over your own information. Plain language, no legal jargon.

Last updated: January 2024

How Poki Game Protects Your Privacy

Six core commitments that define how poki game handles your personal information every single day.

End-to-End Encryption

Every piece of data you send to poki game — from your login credentials to your payment details — is encrypted using industry-standard TLS encryption. Your information is unreadable to anyone who might intercept it in transit.

We Never Sell Your Data

Poki game does not sell, rent, or trade your personal information to any third party for marketing purposes. Your data belongs to you, and poki game treats it that way. Full stop.

Minimal Data Collection

Poki game only collects the data that is genuinely necessary to operate your account, process payments, and keep the platform secure. If we don't need it, we don't collect it.

You Control Your Data

You have the right to access, correct, or request deletion of your personal data at any time. Poki game makes it straightforward to exercise these rights — just contact support and the team will handle it promptly.

Secure Payment Data

Poki game does not store your bKash, Nagad, or Rocket account credentials on its servers. Payment processing is handled through secure, encrypted channels and your mobile banking details are never retained after a transaction completes.

No Spam, Ever

Poki game only sends you communications that are relevant to your account — transaction confirmations, security alerts, and promotions you've opted into. You can manage your communication preferences from your account settings at any time.

1 Who We Are

Poki game operates the online gaming platform available at poki-game.club. For the purposes of this privacy policy, poki game is the data controller responsible for your personal information. This means poki game decides how and why your data is processed.

This privacy policy applies to all users of poki game, including registered players, visitors to the website, and anyone who contacts poki game support. By using poki game, you acknowledge that you have read and understood this policy.

If you have any questions about how poki game handles your data, contact the support team at [email protected]. The team responds to all privacy-related queries within 48 hours.

2 Data We Collect

Poki game collects personal data in two ways: information you provide directly, and information collected automatically when you use the platform. Here is a clear breakdown of what poki game collects and why:

Data Type Examples How Collected
Identity Data Full name, date of birth, National ID number Registration form, verification process
Contact Data Mobile number, email address Registration form, account settings
Financial Data Mobile banking account number (bKash/Nagad/Rocket), transaction history Deposit and withdrawal requests
Technical Data IP address, device type, browser type, operating system Automatically when you access poki game
Usage Data Games played, session duration, betting history Automatically during gameplay
Communications Data Support chat logs, email correspondence When you contact poki game support

Poki game does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information. The only exception is age verification data, which is collected solely to confirm that you meet the minimum age requirement to use poki game.

3 How We Use Your Data

Every piece of data poki game collects has a specific, legitimate purpose. Here is exactly how your information is used:

  • Account management: Your identity and contact data is used to create and maintain your poki game account, verify your identity, and keep your account secure.
  • Payment processing: Your financial data is used to process deposits and withdrawals via bKash, Nagad, and Rocket. Poki game does not store full payment credentials after transactions are complete.
  • Game delivery: Your usage data helps poki game deliver a smooth, personalised gaming experience — including remembering your preferences and game history.
  • Fraud prevention: Technical data such as your IP address and device information is used to detect and prevent fraudulent activity, account takeovers, and abuse of the poki game platform.
  • Customer support: Communications data is used to resolve your support queries and improve the quality of poki game's support service.
  • Legal compliance: Poki game is required by law to retain certain records for anti-money laundering and responsible gaming compliance purposes.
  • Marketing (with consent): If you have opted in, poki game may send you promotional offers, bonus notifications, and platform updates. You can opt out at any time.

Poki game never uses your data for purposes beyond those listed above. If the purpose changes, you will be notified and, where required, asked for fresh consent.

4 Legal Basis for Processing

Poki game processes your personal data on the following legal grounds:

  • Contract performance: Processing your data is necessary to provide the poki game service you signed up for — including running your account, processing payments, and delivering games.
  • Legal obligation: Poki game is required to process certain data to comply with applicable laws, including anti-money laundering regulations and age verification requirements.
  • Legitimate interests: Poki game processes technical and usage data to keep the platform secure, prevent fraud, and improve the service — provided these interests do not override your rights.
  • Consent: For marketing communications and non-essential cookies, poki game relies on your explicit consent. You can withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5 Data Sharing

Poki game does not sell your personal data. However, poki game may share your data with trusted third parties in the following limited circumstances:

  • Payment providers: Mobile banking partners (bKash, Nagad, Rocket) receive only the transaction data necessary to process your deposits and withdrawals.
  • Identity verification services: When you complete KYC verification, your identity documents may be processed by a third-party verification provider operating under strict data protection agreements.
  • Technology providers: Poki game uses third-party services for hosting, analytics, and security. These providers are contractually bound to process your data only on poki game's instructions.
  • Legal authorities: Poki game may disclose your data to law enforcement or regulatory authorities if required by law or in response to a valid legal request.

All third parties who receive data from poki game are required to maintain appropriate security measures and are prohibited from using your data for their own purposes.

6 Cookies and Tracking

Poki game uses cookies and similar tracking technologies to make the platform work properly and to understand how players use the site. Here is what poki game uses and why:

  • Essential cookies: These are required for poki game to function. They keep you logged in, remember your session, and ensure the platform operates securely. You cannot opt out of essential cookies.
  • Analytics cookies: These help poki game understand which pages are most visited, how long players spend on the platform, and where technical issues occur. This data is aggregated and anonymised.
  • Preference cookies: These remember your settings — such as your preferred language and display options — so you don't have to set them every time you visit poki game.

You can manage your cookie preferences through your browser settings. Note that disabling non-essential cookies will not affect your ability to play games on poki game, but some personalisation features may not work as expected.

7 Data Retention

Poki game retains your personal data for as long as your account is active and for a period after account closure as required by law. Specific retention periods are as follows:

  • Account and identity data is retained for a minimum of five years after account closure to comply with anti-money laundering regulations.
  • Transaction records are retained for five years from the date of each transaction.
  • Support communications are retained for two years from the date of the last interaction.
  • Technical and usage data is retained for up to 12 months, after which it is anonymised or deleted.

When data is no longer required, poki game securely deletes or anonymises it so that it can no longer be linked back to you.

If you request account deletion, poki game will delete all data that is not required to be retained by law within 30 days of the request being confirmed.

8 Your Rights

As a poki game user, you have the following rights over your personal data. These rights can be exercised at any time by contacting poki game support:

  • Right of access: You can request a copy of all personal data poki game holds about you. Poki game will provide this within 30 days of your request.
  • Right to rectification: If any of your data held by poki game is inaccurate or incomplete, you have the right to have it corrected.
  • Right to erasure: You can request that poki game delete your personal data, subject to legal retention requirements.
  • Right to restrict processing: You can ask poki game to limit how your data is used in certain circumstances — for example, while a dispute is being resolved.
  • Right to data portability: You can request your data in a structured, machine-readable format so you can transfer it to another service if you choose.
  • Right to object: You can object to poki game processing your data for marketing purposes at any time. Poki game will stop immediately upon receiving your objection.
  • Right to withdraw consent: Where processing is based on your consent, you can withdraw that consent at any time without affecting prior processing.

To exercise any of these rights, email [email protected] with the subject line "Data Rights Request". Poki game will acknowledge your request within 48 hours and resolve it within 30 days.

9 Data Security

Poki game takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it:

  • All data transmitted between your device and poki game is encrypted using TLS 1.2 or higher.
  • Poki game servers are hosted in secure data centres with physical access controls and 24/7 monitoring.
  • Access to personal data within poki game is restricted to staff who genuinely need it to do their jobs, and all staff are trained in data protection.
  • Poki game conducts regular security audits and vulnerability assessments to identify and address potential weaknesses.
  • In the event of a data breach that affects your rights and freedoms, poki game will notify you and relevant authorities within 72 hours of becoming aware of the breach.

While poki game takes every reasonable precaution, no online platform can guarantee 100% security. You also play a role — keep your poki game password strong and never share it with anyone.

10 Children's Privacy

Poki game is strictly for adults aged 18 and above. Poki game does not knowingly collect personal data from anyone under the age of 18. If poki game becomes aware that a user is under 18, the account will be closed immediately and all associated data deleted.

If you believe that a person under 18 has registered on poki game, please contact [email protected] immediately so the matter can be investigated and resolved without delay.

11 Updates to This Policy

Poki game may update this privacy policy from time to time to reflect changes in the platform, legal requirements, or industry best practices. When changes are made, the updated policy will be published on this page with a revised "last updated" date.

For significant changes that affect how poki game uses your data, registered players will be notified by email or in-app notification before the changes take effect. Your continued use of poki game after the effective date of any update constitutes acceptance of the revised policy.

Poki game recommends checking this privacy policy periodically so you are always aware of how your data is being handled. The current version is always available at poki-game.club/privacy-policy.

12 Contact Us

If you have any questions, concerns, or requests relating to this privacy policy or how poki game handles your personal data, please get in touch:

  • Email: [email protected]
  • Live chat: Available from your poki game account dashboard, 24/7.
  • FAQ: Visit the FAQ page for answers to common privacy questions.

Poki game takes all privacy-related queries seriously and aims to respond within 48 hours. If you are not satisfied with poki game's response, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.

🔒 Safe & Secure Gaming

Your Privacy Is Protected — Start Playing

Now that you know how poki game protects your data, create your free account and enjoy Bangladesh's most trusted online gaming platform with complete peace of mind.